Frequently asked questions.
About Northline Transit capacity.

Send a capacity request from the capacity request page with the lane, shipment profile, equipment needs, and timing. If you already have a shipment in motion and need to talk to a person first, email support@northlinetransithq.com and the desk will route it the same way.

The desk acknowledges every request and replies from support@northlinetransithq.com within one business day. Time-sensitive requests that arrive the same day are usually answered the same day; weekend submissions are picked up first thing on Monday morning.

Origin and destination (city and zip/postal where it matters), pickup date or window, equipment type, the shipment profile (weight, dimensions, piece count, any handling needs), and the contact for the receiving party. Anything you can share about the service promise on your side helps the desk match the right mode to the lane.

No. Northline covers single loads, recurring routes, and surge support on short notice. The capacity request form is the same whether you are sending one load or setting up a recurring lane — the desk will propose the right operating model on the way back.

Yes. Every request returns a status you can revisit: submitted, acknowledged, scoped, confirmed, in motion, and closed. Open the request status page and paste the confirmation reference. That reference is the only lookup input — no email or login is required. To send a new shipment, open a capacity request to update the lane alongside the original brief.

The Northeast corridor, Midwest distribution, the Sun Belt, and West Coast movement are the primary U.S. lanes — see the United States section on the coverage page for the full corridor map and the operating posture in each region. Overflow and recurring routes on these corridors are the typical fit.

Yes — Ontario, Québec, Western Canada, and the Atlantic provinces are all active lanes. Visit the Canada section for the corridors served and the cadence notes. Capacity is matched to the route, shipment profile, and service window, so the network can extend without a dedicated fleet in every market.

Cross-border is planned before the truck moves. Northline coordinates the lane profile, timing, documentation inputs, and receiving expectations with the teams responsible for each side of the border — typically Detroit ↔ Windsor, Buffalo ↔ Toronto, Seattle ↔ Vancouver, and Blaine ↔ the Lower Mainland. See the cross-border section for the typical handoff sequence.

Most likely. The corridor lists are representative starting points, not boundaries. Send the lane to the coverage page read-through and submit a capacity request — the desk will tell you honestly whether the corridor is a fit or whether a better partner can serve it.

The desk reviews the shipment profile, picks a starting mode (last-mile, big-and-bulky, cargo van, regional, or longer-distance), confirms equipment availability, and replies with the proposed operating model. From there the conversation moves to handoffs, documentation, and pickup details — each visible in the request status as it advances.

Yes — brokers, 3PLs, and retailers commonly submit on behalf of a shipper or receiver. Include the customer/partner reference in the request so the desk can label documentation and status updates correctly. Northline coordinates directly with your contact for operational details, not the customer’s operations team unless you ask for it.